Privacy Policy

Policy last updated: 13/07/2023

Premier Systems LTD understands your concerns over the privacy of Personal Data you may submit through the use of our website, software suites (BrewMan, Production etc) or through any other form of contact with our organisation. This Privacy Policy applies to Personal Data about you that we collect, use and otherwise process. It provides you with information about what types of information is collected, what tracking takes place, how we use the collected information and with whom we share the information.

The information we collect

Personal Data is anything which identifies you as an individual, either on its own or by reference to other information. We may collect the following Personal Data from you when you use our website, software suite or contact us:

information such as name, address, email address, contact number and payment details which are collected to support the transactions carried out between you and us on or in relation to our website or BrewMan software suite;
information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
any other information that you choose to provide to us.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use "session" cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://www.google.com/privacypolicy.html. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.

Legal Basis for using Personal Data

Premier Systems LTD will only process Personal Data where we have a legal basis to do so. The legal basis will depend upon the reason we collected and the needs to use the Personal Data. Under UK and EU data protection legislation in almost all cases the legal basis will be because:

processing of the Personal Data is necessary to perform the contract to fulfil your request for services;
processing of the Personal Data is necessary to support the creation of a contract with you as a new Reseller;
it is in Premier Systems LTD’s legitimate interests as a provider of cloud services to process the Personal Data to operate and improve the Premier Systems LTD BrewMan software suite and associated services;
Premier Systems LTD processes the Personal Data to comply with a legal obligation;
you have consented to Premier Systems LTD using the Personal Data for a particular purpose
if processing of your Personal Data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.

How we use the Personal Data we collect

Personal Data submitted to us will be used for the purposes specified in this privacy policy. For example, we will process Personal Data such as, name, address, email address, payment details for the purpose of:

answering any enquiry you raise;
enabling you to register to use the services available on the website;
billing you for the services you consume;
delivering and supporting the services to which you subscribe, including notification of service status updates;
administering your customer account, and to support other general business activities;
answering any enquiry you raise;
sending you marketing communications;
administering and enhancing our website and software suite;
improving your browsing experience by personalising the website; There are instances Premier Systems LTD is subject to a legal obligation and processes Personal Data to comply with those obligations. For example, we will process Personal Data such as, name, address, for the purpose of:
satisfying legal or regulatory requirements, e.g. periodic returns to HMRC; Alternatively, Premier Systems LTD may collect and use Personal Data that you have consented to be processed for a specific purpose. For example, we will process Personal Data such as, name, address, for the purpose of:
registering you as a potential candidate for employment with Premier Systems LTD;
providing your personal testimony regarding your experiences of dealing with Premier Systems LTD

How long will we keep Personal Data

Premier Systems LTD will keep your Personal Data only for a long as we need it for the purpose it is being processed for. For example, if you subscribe for services though the Premier Systems LTD we will keep your Personal Data as long as you are an active subscriber to that service, and after that for a period which enables us to handle or respond to any complaints, queries or concerns relating to the service. We will also keep Personal Data as required to comply with any legal obligation. We will actively review the Personal Data we hold and delete it securely, or in some cases anonymise it, when there is no legal, business or customer need to retain it.

Disclosures

We may disclose information about you to other organisations who provide specific business services to us. Such organisations (listed below) are required to handle your Personal Data in accordance with applicable laws related to privacy and data protection.

Direct Marketing companies - contracted to produce and distribute direct marketing material for which you have ‘opted-in’.
Financial Services organisations - used to support the financial processes that we perform. For example, these include credit checks against prospective customers, to ensure we are not exposed to unnecessary financial risk, and BACS to facilitate those customers paying via Direct Debit.
Payment Gateways – used to facilitate the payment for services. The organisation will only have access to the Personal Data you provide directly to them when you make a credit card payment. We will not collect or store credit card details.
Business Bureaus – used to check the accuracy of the Personal Data (name, address and contact details) for potential customers who have consented to us holding their Personal Data.
Recruitment Websites - used to facilitate the recruitment of new employees. The organisation will only have access to the Personal Data you provide directly to them when you complete their online forms. The organisation is a data controller for this Personal Data.
General Service providers – who provide specific, ad-hoc services to us. For example, Courier services, Hospitality services to help promote Premier Systems LTD events. Cloud Service Providers - who host bespoke business applications that allow us to improve the efficiency and effectiveness of our general business activities.
Auditors - used to validate our compliance with the Vendor’s contractual Terms and Conditions. For example, Personal Data (email address) may be used to confirm our licence management procedures are correct.
Transaction Manager / Prospective Purchasers – Personal Data may be used to validate the business performance, customer volumes declared by us as part of a sale or merger.
Other persons or organisations permitted or required by applicable law or regulation.

Except as provided in this privacy policy, we will not disclose Personal Data to any other category of organisation. We also utilise Co-locators – who host components of our physical infrastructure within their own data centre, but who do not have any access to the Personal Data held by Premier Systems LTD.

Google API Services Disclosure

BrewMan's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

International data transfer

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. We will only transfer Personal Data when satisfactory safeguards are in place.

Your rights

You have the right to:

request confirmation whether we hold your Personal Data and, if so, to access that Personal Data

We will inform you of: the purposes for which the Personal Data is processed; the categories of the Personal Data processed; whether your Personal Data has been disclosed and the categories of recipient of the disclosure; whether your Personal Data has been transferred to another country or international organisation; the expected period for which the Personal Data will be stored. If we did not obtain the Personal Data directly from you, we will also inform you of the source.

We may withhold such Personal Data to the extent permitted by law.
request correction of the Personal Data we hold.
request erasure of your Personal Data, subject to any legal obligation to which we are subject or where the processing of the Personal Data is for the establishment, exercise or defence of legal claims. We will accept your request for erasure where we have a legal obligation so to do, acceptance of such a request is otherwise at our discretion. Please be aware that the erasure of your Personal Data may affect our ability to provide the website and the services associated with it to you and in some cases our acceptance of an erasure request may require your account to be closed.
restrict processing of your Personal Data where you contest the accuracy of the Personal Data we hold, consider our processing to be unlawful, consider that we no longer need the Personal Data but it is required by you in relation to a legal claim or where you have objected to our processing in accordance with your legal rights, provided in each case that we shall only be required to apply such restriction where we have a legal obligation to do so and until the issue giving rise to the restriction is resolved.
withdraw any consent that you have previously given to our processing of your Personal Data.
receive the Personal Data you have provided to us in a structured, commonly used and readable format, where the processing is carried out by automated means

We may withhold such Personal Data if it adversely affects the rights and freedoms of others.
object to the processing of your Personal Data, for example the use of your Personal Data for direct marketing purposes.

Data Protection

The data of the LICENCEE is the property of the LICENCEE and will be stored securely on servers on Google Cloud Platform (GCP). PREMIER will not share your data with any third party. PREMIER may use your data to diagnose software problems where necessary through internal teams. If at any time the LICENCEE wishes to obtain their data PREMIER will provide all data stored on GCP as long as the requests are not unfounded or excessive. If the requests are excessive or unfounded a fee may be charged. The LICENCEE has the right to request in writing that all data stored by PREMIER on GCP is deleted.

Provisions And Governing Law

This agreement shall be interpreted according to the laws of England. If any of the provisions, or portions thereof of this agreement are, or become, invalid under any applicable statute or rule of law, they are to that extent to be omitted.

The LICENSEE acknowledges that he has read this agreement and agrees to all terms and conditions stated herein. The LICENSEE agrees to be bound by terms to this agreement and that this agreement is the complete statement of conditions and terms for the transaction defined by the agreement.

Payment

The LICENSEE will pay monthly subscriptions in advance to access the software. Without payment PREMIER holds the right to withhold access to the software package. There is a 30 cancelation period.